Shipping policy
At Guestology, we understand that timely, dependable delivery is an important part of running a hospitality business.
Whether you’re ordering a single carton or furnishing an entire property, we aim to dispatch every order accurately, efficiently and with care.
Delivery Area
We currently deliver throughout South Africa.
If you require delivery outside South Africa, please contact us to discuss the available options.
Processing Orders
Orders are processed during normal business hours, Monday to Friday, excluding public holidays.
Where products are held in stock, orders are typically prepared for dispatch promptly following payment confirmation.
Should any item be temporarily unavailable, we’ll contact you as soon as possible to discuss the expected lead time.
Delivery Timeframes
Delivery times vary depending on your location and the courier service used.
As a general guide:
- Western Cape: 1–3 business days
- Major metropolitan areas: 2–5 business days
- Regional or outlying areas: 3–7 business days
These timeframes are estimates and may vary during busy periods.
Branded & Bespoke Orders
Private label, customised or bespoke products require additional production time.
Estimated lead times will be confirmed when your quotation or order is prepared.
Delivery Charges
Delivery charges are calculated based on the size of your order and the delivery destination.
Shipping costs will be confirmed before your order is finalised.
Receiving Your Order
Please inspect your delivery upon arrival.
If your order appears damaged or incomplete, please notify both the courier and Guestology as soon as possible so we can assist in resolving the matter quickly.
Incorrect or Damaged Items
If you receive an incorrect or damaged product, please contact us within 7 days of receiving your order.
Where appropriate, we will arrange replacement products or another suitable solution.
Questions?
If you have any questions regarding delivery or shipping, we’d be happy to help.
Email: info@guestology.co.za
Phone: +27 21 761 4246